However, the customer will pay the additional shipping and handling charge. Customer pays all shipping charges.Ĭustomer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. We will replace incorrect items and pay the additional shipping charge. Incorrect Item: If you received an incorrect item no extra charges will be incurred. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card. Returns must be preauthorized by us and are subject to a 20% re-stocking fee. Original shipping and handling charges are not refundable.

Include a copy of your packing list with all returns. Customer pays all return shipping charges.

Returns and exchanges must be in new condition and must include all instructions and original packing material. General: All returns must be postmarked no later than 30 days from the original customer shipment date. The buyer is responsible for all return shipping costs. All returned items will be charged a 20% restocking fee. Once returned items are received at Bushtec, they will be inspected prior to issuing any refund amount. Returned parts must be shipped to Bushtec in new condition, with all parts intact or additional fees will be incurred. Entire orders will be shipped together if possible.īushtec will accept returns on hitches, parts and accessories, no including electrical items (wiring, lights, etc.), up to 14 days after delivery to the shipping destination. Allow additional time for shipments to Alaska, Hawaii and International Orders.

Allow 4-10 business days for delivery of non-backordered items in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied. We ship via UPS Ground or US Postal Service in the continental US. This charge may not be calculated until the order is being prepared. We will notify you if there is an increase in the shipping charge for your order prior to billing and shipping. Oversized or heavy items may have an additional shipping cost. Shipping and handling charges are based on total price of your order.

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