Each order will receive an email confirmation that includes shipping information. Please double check all address information on orders prior to submission as you will be responsible for any additional shipping charges incurred for packages returned due to incorrect or incomplete information.Įach purchaser is responsible for inputting the correct address with their order. A valid street address is required upon checkout to purchase Goo Goo candy and merchandise.

Boxes: Our preferred carrier, UPS, does not ship to P.O. Goo Goo Cluster is not responsible for damaged chocolate shipped overseas or tariffs and taxes from the receiving country. Please be aware that certain items may not be permitted to ship through customs in some countries. Our hope is that one day Goo Goo Clusters will be easily available worldwide.Ĭanada and APO Shipments:For inquiries on Canadian and APO shipments, please email the merchandise and quantity desired, and shipping address for an estimate. Weather permitting, Ground, 3 Day Select, or 2 Day Air are typically acceptable shipping options from November to March to most areas of the country.Ĭurrently we are only able to ship internationally to Canada and APO addresses. If you are unable to personally receive your order, please route to a shipping address where someone can receive and place your purchase in a cool, dry place. We advise you to closely monitor your order's progress using the tracking number sent to your email check your spam folder to prevent an order from being potentially unattended in the hot sun. With your approval, we may cancel the order and issue a new option with the most appropriate shipping method. There may be times we need to contact you to change the shipping method to ensure that your order does not melt in transit. These protect the product for up to 24-48 hours, depending on the temperature levels outside of the container. A $10 materials fee is included in the total shipping charge for ALL candy orders shipping in these months to cover the cost of the additional insulation. During the rest of the year, if 2-day or Overnight Shipping are the only options shown, this means the delivery state is in a warm weather climate zone.ĭuring the warmer months, we automatically package the products in insulated shippers with cold packs to help protect the chocolate from melting. When the weather is 72˚F or higher (typically April-October), between our facilities in Tennessee and the delivery location, Ground Shipping may not be an available shipping option. Only overnight delivery is guaranteed to arrive in good condition. Please note: if you receive a melted order and you chose a shipping method other than Overnight Shipping during checkout, we are unable to replace the product.

In our experience, even 2-day transit is too long for our real milk chocolate confections to hold up during delivery to some locations. We strongly suggest choosing the Overnight Shipping option during warmer months or when sending chocolate to a warm weather climate. Transportation delays and outdoor temperatures are not within our control. While we do our best to ensure orders arrive in the best condition, shipping chocolate during the warmer months is always a risk. Shipping in Summer Months and to Warm Weather Destinations We cannot guarantee Monday deliveries on any order. The overnight option does not include Saturday and Sunday deliveries.

Please be advised, if choosing the Overnight Shipping option after 12 noon on Thursday-Sunday, your order will not be processed until the following Monday (see Cut Off Times above). *Please note that it may take us an additional business day to process certain orders, primarily those that contain our handmade Premium chocolates. Orders placed Friday-Sundaywill be processed on Monday. Orders placed Thursday after 12 noon CST will be processed on Monday. Orders placed Thursday before 12 noon CST will only process that day if it is possible for the order to arrive to its destination by Friday. Orders placed Monday-Wednesdayby 12 noon CST will be processed same day.

Please review the shipping terms and policies to understand your responsibilities to ensure your purchases arrive in the best possible condition. Online purchases are currently available for shipping in the 48 contiguous United States, Alaska (expedited only), Hawaii (overnight only) as well as Canada (requires contacting our Customer Service team).īefore your order leaves our building, we treat it with the utmost care. One of the things we love most is getting delicious Goo Goo Clusters from our home in Nashville to yours.

Peanut butter clusters